However, you can call or message the airline about an issue with the flight booking, such as adding a feature, canceling, or changing the flight. You can connect with Lufthansa customer service through multiple channels, that ensures the complete satisfaction and comfort throughout your journey. Moreover, you can contact the Lufthansa customer service number for any assistance.
| Mode of Contact | Details |
| Official website | https://www.lufthansa.com/ec/en/overview-manage. |
| Email Support | customer.relations@lufthansa.com |
| Customer service number | +1(516)-738-4422 |
| Live Chat | https://www.lufthansa.com/digitalassistant/webchat.html. |
| Social Media | Facebook, Twitter, Instagram |
| Waiting Time | 20 minutes |
| Customer Rating | 3.5/5 |
How to Contact Customer Service on Lufthansa by Phone?
Lufthansa Airlines allows you to speak to a live person through its toll-free number, offering services like flight booking, adding a service for the flight, or if you have an issue or concern with Lufthansa Airlines. You can speak to the live agent directly and resolve the problem. Therefore, there are fixed hours to contact the support team over the phone.
- Go to the Lufthansa Airlines website.
- Opt for the Contact Us option.
- From the numbers mentioned, dial a number that corresponds to the country.
- Follow the IVR instructions and press the key to speak to the agent.
- The call will be on hold for some time, and the executive will answer after the call connects.
How to Connect on Social Media Platforms?
Nowadays, social media is more than just a platform for promotion or advertising. Lufthansa Airlines has a handle on every social media platform, including Facebook, Twitter, Instagram, and many more. Additionally, you can message the airline’s handle page directly, and an executive will respond to address the issue.
Get Assistance via Email support
Most airlines have a support team to handle emails related to complaints or questions. You can contact the airline at customer.relations@lufthansa.com. The support team will check the details and reply within 3 to 4 days. You can also contact the airline by connecting with a live person for an instant solution.
- Visit the official website.
- Go to the Contact Us option.
- Choose an email support service.
- A mailbox will be opened, allowing passengers to provide all necessary details.
- The average time to get an email response is 3 to 4 days.
Can I Get a Solution Through a Live Chat on Lufthansa?
However, you can contact the live chat option, where an executive will be assigned soon when you opt for the chat from Lufthansa website. The process to start a live chat is as follows:
- Visit the official website of the airline.
- Go to the Contact Us option.
- Now, choose the chat with us option.
- A new chat screen will appear where you can mention their details.
- Now, an executive will connect with you on chat.
Communicate with the Lufthansa Community Page
Lufthansa Airlines has a community page where you can mention any queries related to the airline. The continuous service team working on the community page will respond to the passengers and try to resolve their issues. You can even contact the executive with the help of the community page.
What are the Lufthansa Customer Service Benefits and Allowances?
Book a Flight
You can call the Lufthansa reservation number and ask the executive about the flight details to your desired destination. A Lufthansa executive will assist in booking one-way, round-trip, or multi-city flights.
Flight Status
However, Lufthansa Airlines’ assistance is not limited to booking flight tickets; it also offers help later in the journey, such as updates about the flight that can be reached directly by the airline. The representative will provide real-time updates.
Seat Selection
Meanwhile, you can select your seats online, but if you face any challenges, dial the Air Blue contact number and book your seats in advance by calling a representative.
Adding a Pet
Lufthansa allows you to add a pet to the booking, but the airline provides this service on a first-come, first-served basis. So, you must add your pet in advance by calling the live agent.
Request a Special Assistance
You can request special assistance by calling Lufthansa Airlines 48 hours before departure. This allows the airline to prepare the staff and space for services on the aircraft.
Changes or Cancellation on Flight
Further, Lufthansa Airlines allows you to change or cancel your flight booking, but you must inform them beforehand. You must be aware of Lufthansa’s customer service in the USA and contact the correct helpline number to process changes or cancellations for your booking.
Claim a Refund
You should contact the executive to learn the refund conditions and status. You can also seek compensation or a refund by completing the online form or calling Lufthansa.
Convenient Practices Before Speaking to a Live Person
When calling Lufthansa Airlines, it’s essential to have all your documents and booking details ready. The call will take a lot of time, and the agent might not wait that long.
- The airline provides phone numbers for each country, available in multiple languages. When calling the airline, make sure to dial the correct number.
- You should have all necessary documents, such as booking number, payment mode, passport details, and bill statement, in hand, as they need to know which document the airline will require.
- You should be ready with a pen and paper for noting any details.
- The airline has a specific time for issuing concerns and queries to you. Before calling, recheck the time.
How to Connect with a Live Executive for Complaints?
Lufthansa Airlines is one of the most satisfactory and loved airlines airlines, especially when you encounter any problems or issues during your journey. Lufthansa offers various ways for you to contact and share your experience.
Some of the complaints can be:
- A change or delay in the flight from the scheduled time.
- You are required to correct your name on the booking.
- Compensation is needed for any airline delay or cancellation of the flight.
- Claim for a refund.
- When you want to know about the airline’s policies and regulations.
- Raise a complaint against the flight crew.
- They lost or delayed baggage.
For instance, if you have to stay at the airport and wait for a resolution if the airline lost or damaged baggage by mistake. Also, some issues cannot be resolved through a phone call; you must come to the airport for such matters:
- Any problem with your passport or visa?
- If the airline loses the passenger’s baggage.
- If the booking is from the partner airline, you should contact that airline.
Frequently Asked Questions
How to contact Lufthansa Airlines’ customer service number?
You can contact the airline’s toll-free number according to the country for assistance with concerns, including flight booking, cancellation, and complaints. The numbers are mentioned on Lufthansa’s official website.
How to connect Lufthansa via social media?
Lufthansa Airlines has a support team that provides complete assistance for any concerns. There are handles for each social media platform, where you can message, and a live agent will contact you soon.
What things should be kept in mind while calling Lufthansa?
To save time, be prepared with a few details before calling Lufthansa for any issue. However, you should have all documents regarding the booking on hand and must have a pen and paper to note anything required.
What services can be added through the Lufthansa phone number?
Lufthansa Airlines allows you to add a feature or service by calling the airline, such as booking a flight, adding a pet, selecting seats, or adding a wheelchair.
How do I complain to Lufthansa Airlines?
However, you can raise complaints via call, email, social media, or chat. When you directly call and connect with a live person, you get a solution as soon as possible, whereas it would take a few days through other modes.
