Flight cancelled or change of plan on your side? You may ask, “Can I get my money back?” That’s a fair doubt. No one likes to lose money, especially when the ticket cost bites into your monthly budget.
If you booked with Avianca, the refund rules depend on more than just who cancelled the flight. Your fare type, how soon you ask, and how you booked it all affect the refund.
The Avianca refund policy is detailed. It’s strict in some places, but fair in others. Many passengers miss refunds because they don’t act on time or don’t check the fare rules. This blog breaks it down for you, step by step, clear and clean.
Key Takeaways
- Basic fares don’t give full refunds, only taxes.
- Avianca refund 24 hours rule gives a full refund if the flight is cancelled the same day.
- Use the correct Avianca refund request form. One request per booking.
What Is the Avianca Refund Policy?
The Avianca refund policy has two sides. One for flights cancelled by the airline. The other for when you cancel your trip.
If Avianca cancels the flight or you face a big delay, you can ask for a full refund. In such cases, even non-refundable fares may qualify. You must raise a Avianca refund request using your booking code or ticket number.
But if you cancel the flight by choice, the refund depends on your fare type. Basic, Light, and Classic fares are non-refundable. Only unused taxes get returned. If you bought Flex or Full fare, you may get part or full money back.
Avianca takes up to 30 days to process the refund. The money goes back to your original form of payment.
Refund Policy Based on Fare Category
This table helps you see what you can expect based on what you booked:
| Fare Class | Refund Allowed? | Refund Value |
| Basic | No | Only unused taxes |
| Light | No | Only unused taxes |
| Classic | No | Only unused taxes |
| Flex | Yes | Full or partial, based on use |
| Add-ons (bags, etc.) | Depends | Only if the service is not delivered |
Read the fare terms while booking. Don’t assume refund rights.
How to Submit a Refund Request Online
To submit an Avianca refund request, do the following:
- Visit the Avianca refund page
- Choose to enter by booking code or ticket/EMD number
- Type your name as it appears on the booking
- Select the refund reason
- Choose payment mode (credit card, bank transfer, voucher)
- Submit the form
Wait for the confirmation email. Do not send more than one request for the same trip, it delays the refund. If you booked via a travel agency, contact them directly. Avianca won’t process such cases online.
Know These Points Before You Apply
- Refunds take up to 30 days to show on your account.
- If your flight is part-used, only the unused part may get refunded.
- You cannot cancel the refund once the request is confirmed.
- Add-ons like bags and seat upgrades must be refunded with the main ticket.
- For medical issues, a document may be needed.
Things You Should Avoid Doing
These are small errors, but they slow things down or stop your refund altogether. Always check your form twice before you send it. One wrong step, like a second request or a wrong name, can delay your money.
Don’t send private bank info or card images; it’s not safe and not needed. If you booked through an agent, let them handle it. Avianca won’t help directly in that case.
- Don’t send card images or private bank details.
- Don’t reapply if your refund is already under review.
- Don’t expect a full refund on non-refundable fares.
- Don’t use the contact centre if booked via an agent.
- Don’t share wrong names or typo errors on the form.
Know What You’re Due
We’ve now seen how the Avianca refund policy works in real terms. You need to act fast, know your fare rules, and file the refund right. Some fare types give you a full return, while others give back only taxes. If the airline cancels the trip, you have stronger rights.
Don’t guess. Check your booking, use the official form, and track your case online. Refunds don’t come fast, but if you follow the terms, they do come.
If your case is stuck or you’re not sure how to begin, reach out for help. We’re here to guide you step by step.
FAQs
1. Can I cancel within a day and get my money back?
Yes. Avianca refund 24 hours rule gives a full refund if cancelled within 24 hours of booking and flight is 7+ days away.
2. How long will the refund take?
Up to 30 calendar days from the payment date.
3. Can I ask for a refund for add-ons like bags?
Only if the full ticket is also cancelled or service was not given.
4. What happens if I cancel a Basic fare?
You get only the unused tax back. No fare refund.
5. Can I change the refund method later?
No. Once submitted, the method is fixed.
