Flight cancelled or change of plan on your side? You may ask, “Can I get my money back?” No one likes to lose money, especially when the ticket cost bites into your monthly budget. If you booked with Avianca, the refund rules depend on your fare type, the timing of your request, and how you booked it. The Avianca refund policy applies to various fare types, excluding basic fares. To find out the refund policy allowance, please call our agents.
Key Takeaways
- Basic fares don’t give full refunds, only taxes.
- Avianca’s 24-hour refund rule provides a full refund if the flight is cancelled on the same day.
- Use the correct Avianca refund request form—one request per booking.
What Is the Avianca Refund Policy?
The Avianca refund policy has two sides. One for flights cancelled by the airline. The other is for when you cancel your trip.
- If Avianca cancels the flight or you face a considerable delay, you can ask for a full refund. In such cases, even non-refundable fares may qualify. You must raise an Avianca refund request using your booking code or ticket number.
- But if you cancel the flight by choice, the refund depends on your fare type. Basic, Light, and Classic fares are non-refundable. If you purchased a Flex or Full fare, you may be eligible for a partial or full refund.
- Avianca takes up to 10 days to process the refund. The money goes back to your original form of payment.
Refund Policy Based on Fare Category
This table helps you see what you can expect based on what you booked:
| Fare Class | Refund Allowed? | Refund Value |
| Basic | No | Only unused taxes |
| Light | No | Only unused taxes |
| Classic | No | Only unused taxes |
| Flex | Yes | Full or partial, based on use |
| Add-ons (bags, etc.) | Depends | Only if the service is not delivered |
Refundable Tickets
- These can be fully refunded to the original payment method.
- Higher fare but offers maximum flexibility.
- No cancellation penalty in most cases if canceled before departure.
Non-Refundable Tickets
- Cannot be refunded in cash unless covered under special exceptions.
- Refunds are often issued as travel credits after deducting a cancellation fee.
- Lower fare but more restrictive.
24-Hour Risk-Free Cancellation
Avianca allows customers to cancel a booking within 24 hours of purchase for a full refund. This aligns with U.S. Department of Transportation (DOT) rules for flights to/from the United States.
- The booking was made at least 7 days before departure.
- The ticket was purchased directly from Avianca’s website, call center, or sales office.
Involuntary Refunds (Airline-Caused Cancellations)
If Avianca cancels your flight, significantly changes the schedule, or denies you boarding due to overbooking, you are entitled to:
- You will receive a complete refund to your original payment method.
- Alternatively, we can offer a flight at no additional cost.
You are not required to accept travel vouchers in such cases—they can request a monetary refund.
How to Submit a Refund on Avianca Airlines?
To submit an Avianca refund request online, do the following:
- Visit the Avianca refund page
- Choose to enter by booking code or ticket/EMD number
- Type your name as it appears on the booking
- Select the refund reason
- Choose payment mode (credit card, bank transfer, voucher)
- Submit the form.
Call the Helpline Number
You can contact the toll-free number to request for a refund. Moreover, when you call the agent your booking and flight details must be with you. The agent will ask you about your flight and your details to process your refund if your eligible. The agent will also fill out the refund form on your behalf, and your refund will be back to your original account within 10 working days.
Refund Processing Time on Avianca Airlines
- Credit/Debit Card Purchases: Typically processed within 7–14 business days.
- Cash Purchases: Can take up to 20 days.
- Travel Voucher Issuance: Usually within 72 hours after approval.
Which Tips to Follow for a Refund on Avianca Airlines?
Requesting a refund on Avianca Airlines is a straightforward process. To ensure an effortless refund back to your account, follow these steps.
- Check Fare Conditions Before Booking: You should read the refund rules for your fare type.
- Cancel Early: Try to cancel your booking as early as possible to increase your refund chances.
- Document Everything: While requesting a refund, keep proof of payment, booking details, and communication with Avianca.
- Know Your Rights: Familiarize yourself with applicable passenger rights laws depending on your flight route.
Frequently Asked Questions
Can I cancel within a day and get my money back?
If you cancel your Avianca flight within 24 hours of booking on Avianca, you are eligible for a complete refund, provided the flight is at least seven days away.
How long will the refund take?
However, while you request a refund, your account will be credited within a maximum of 10 calendar days from the payment date.
Can I ask for a refund for add-ons like bags?
If you cancel your flight, your add-on services will also be refunded with your flight booking. To know more about the refund policy, you can call our agents,
What happens if I cancel a Basic fare?
Under the Avianca Airlines refund policy, you cannot claim a refund for the basic fare type. Thus, if you cancel, you will only get unused tax back and no fare refund.
Can I change the refund method later?
No. You cannot change your refund payment method. Once it is submitted, the process is fixed. Moreover, you can call our agents to get your refund soon. s fixed.
