An emergency can come at any moment, and at that time, you could feel trapped in thinking about the situation and stressed about the money spent on the booking. However, Avianca Airlines offers you the option to cancel your booking in critical circumstances like family issues, the death of a relative, or any other reason, under the Avianca cancellation policy. Yet, the airline charges a nominal cancellation fee. Before making any changes to the booking, you must check the cancellation policy.
What is the Avianca Cancellation Policy?
As the cancellation policy mentions, Avianca Airlines allows you to cancel your flight booking at least two hours before departure. However, the cancellation depends upon the ticket type, and the airline refunds according to the fare and class type.
- Per the Avianca Airlines Cancellation Policy, you qualify for a refund when you cancel your booking within the deadline of your fare type.
- For non-refundable fare cancellations, Avianca Airlines will refund only the refundable taxes.
- In case of an emergency, like the sudden death of an immediate family member or sickness of you or a relative, the airline does not charge a fee after you submit proof of cancellation.
- Irrespective of the cabin class, Flexi fare holders are eligible for ticket cancellation.
- You can cancel your booking through Avianca Airlines’ official handling.
- When booking your flight through a third party, the airline suggests contacting the travel agency for cancellations.
24-hours Cancellation Policy on Avianca
According to the Avianca cancellation policy, you can cancel your flight within 24 hours for free, provided the flight booking was made seven days before departure. The policy applies to both refundable tickets and non-refundable tickets.
No-Show Policy on Avianca Airlines
When you cannot reach the airport on time and miss the flight, you are a no-show. Avianca Airlines will cancel the ticket automatically. However, you can claim a refund by paying the cancellation fee.
Meanwhile, on Avianca, you can cancel your international flight up to three hours before departure and two hours before for domestic flights.
How to Cancel a Flight on Avianca Airlines?
You can cancel your tickets using various methods, such as the website, helpline number, or at the Avianca counter. You must contact the third party to cancel your booking.
Use the Manage Booking Feature
It is the most reliable and easiest way to cancel the reservation. You can cancel your flight booking online using the feature on the official website.
- You must visit the Avianca official website.
- From there, go to the Manage My Booking feature.
- Now, mention the booking number and your details.
- On the next window, the trip details will appear on the screen.
- From the booking section, choose the “Cancel Flight” option.
- You might have to pay the cancellation fee if required.
- Fill out the Avianca Airlines refund form to process the refund if you are eligible.
Call Avianca Executive
If you prefer an offline method to cancel your ticket, you can call the local Avianca Airlines office.
- You can call the official helpline number.
- Herein, follow the IVR instructions and press the desired key.
- After connecting with an executive, request to cancel the booking.
- The agent would ask about your details and the booking number.
- Now, the agent will cancel the booking you requested.
- Meanwhile, you have to pay the cancellation fee if you are liable.
- You can also ask the executive for a refund if you are eligible.
- After the booking cancellation, you will receive the cancellation confirmation at your email address.
Cancellation at the Airport Counter
You can change your plans at the last minute, even after reaching the airport. However, you can visit the counter to request a booking cancellation. The executive will guide you through the process. After canceling the ticket, you can fill out the refund form if you are eligible to receive a refund.
How Much is the Cancellation Fee on Avianca Airlines?
| Fare type | Cancellation fee |
| Basic | $50 |
| Light | $75 |
| Classic | $100 |
| Flex | $125 |
| Business | $150 |
Frequently Asked Questions
If you are traveling in business class, you can cancel your tickets two hours before departure. Depending on your destination, a certain cancellation fee will apply.
You can cancel the booking on Avianca within 24 hours of booking, as it is free of charge, and is applicable on all ticket fares, including refundable and non-refundable
The chances are low, but yes, Avianca can cancel your flight due to operational issues or weather changes. You would have the option to board the next flight or claim a refund.
If you are eligible for a refund after cancellation, Avianca will start processing it. Depending on the mode of payment, the refund will be credited in 7 to 10 business days.
