However, you can call or message the airline about an issue with the flight booking, such as adding a feature, canceling, or changing the flight. You can connect with customer service through many methods: Lufthansa customer service provides various methods to connect to the airline and ensures complete satisfaction and comfort throughout the journey. Moreover, you can contact the Lufthansa customer service number for any assistance.
| Mode of Contact | Details |
| Official website | https://www.lufthansa.com/ec/en/overview-manage. |
| Email Support | customer.relations@lufthansa.com |
| Customer service number | +1(516)-738-4422 |
| Live Chat | https://www.lufthansa.com/digitalassistant/webchat.html. |
| Social Media | Facebook, Twitter, Instagram |
| Waiting Time | 20 minutes |
| Customer Rating | 3.5/5 |
How to Contact Customer Service on Lufthansa by Phone
Lufthansa Airlines allows you to speak to a live person through its toll-free number, operating for services like flight booking, adding a service for the flight, or if you have an issue or concern with the Lufthansa Airlines. You can speak to the live agent directly and resolve the problem. Therefore, there are fixed hours to contact the support team over the phone. You can call +1(516)-738-4422.
- Go to the official website of Lufthansa Airlines.
- Opt for the Contact Us option.
- From the numbers mentioned, dial a number that corresponds to the country.
- Follow the IVR instructions and press the desired key related to the concern.
- The call will be on hold for some time, and the executive will answer after the call connects.
A Guide to Connect with a Live Agent
- Firstly, dial the airline’s official number.
- Choose the preferred language from the IVR instructions.
- Now, choose the key according to the concern and follow the procedure.
- Then, talk to a live agent or directly press the key connecting the call.
- There might be a holding time of a few minutes, and then the executive will connect the call.
Lufthansa Customer Service Benefits and Allowances
Book a Flight
You can call the Lufthansa reservation number and ask the executive about the flight details to your desired destination. Lufthansa executive will assist in booking one-way, round-trip, or multi-city flights.
Flight Status
However, Lufthansa Airlines’ assistance is not limited to booking flight tickets; it also offers help later in the journey, like updates about the flight can reach the airline directly. The representative will provide real-time updates.
Seat Selection
Meanwhile, you can select your seats online, but if you face any challenges, dial the Air Blue contact number and book your seats in advance by calling a representative.
Adding a Pet
Lufthansa allows you to add a pet to the booking, but the airline provides this service on a first-come, first-served basis. So, you must add your pet in advance by calling the live agent.
Request a Special Assistance
You can request special assistance by calling Lufthansa Airlines 48 hours before departure. This allows the airline to prepare the staff and space for services in the aircraft.
Changes or Cancellation on Flight
Further, Lufthansa Airlines allows you to change or cancel your flight booking, but you must inform them beforehand. You must know the Lufthansa customer service in the USA and call the correct helpline number to process the changes or cancellations for the booking.
Claim a Refund
You may prefer to contact the executive to learn the refund conditions and status. You can also seek compensation or a refund by completing the online form or calling Lufthansa.
Convenient Practices Before Speaking to a Live Person
While calling Lufthansa Airlines, you must know all the documents and booking details. The call will take a lot of time, and the executive might not wait that long.
- The airline offers phone numbers according to country and in many languages. When calling the airline, make sure to dial the correct number.
- You should have all necessary documents, such as booking number, payment method, passport, and bill statement, in hand, as they need to know which document the airline will require.
- You should be ready with a pen and paper for noting any details.
- The airline has a specific time for issuing concerns and queries to you. Before calling, recheck the time.
Connect to a Live Executive Regarding Complaints
Lufthansa Airlines is one of the most satisfactory and loved if you have a problem or any issue related to the airline during the journey. Lufthansa has many ways by which you can contact and share the experience.
Some of the complaints can be:
- Change or delay in the flight from the scheduled time.
- You are required to correct your name on the booking.
- Compensation is needed for any airline delay or cancellation of the flight.
- Claim for a refund.
- When you want to know about the airline’s policies and regulations.
- Raise a complaint against the flight crew.
- They lost or delayed baggage.
For instance, if you have to stay at the airport and wait for a resolution if, the airline lost or damaged baggage by mistake. Also, some issues cannot be resolved through a phone call; a passenger must come to the airport for such matters:
- Any problem with your passport or visa?
- If the airline loses the baggage of the passenger.
- If the booking is from the Lufthansa partner airline, passengers should contact that airline.
Different Modes to Contact Lufthansa Customer Service in the USA
You can also contact the Lufthansa customer service number through live chat, email, or social media.
Connect with Social Media Platforms
Nowadays, social media is not only for promoting or advertising; it has more than this. Lufthansa Airlines has a handle on every social media platform, including Facebook, Twitter, Instagram, and many more. Further, you can directly message the airline’s handle page, and soon, an executive will respond to them, ask about the issue, and try to solve it.
Get Assistance Via Email support
Most airlines have a support team to handle emails related to complaints or questions. You can contact the airline at customer.relations@lufthansa.com. The support team will check the details and reply within 3 to 4 days. You can also contact the airline by connecting with a live person for an instant solution.
- Visit the official website.
- Go to the Contact Us option.
- Choose an email support service.
- A mailbox will open herein, and passengers can provide all the necessary details.
- The average time to get an email response is 3 to 4 days.
Get a Solution Through a Live Chat
However, you can contact the live chat option, where the executive will be assigned soon when you opt for the chat from the official website. The process to start a live chat is as follows:
- Visit the official website of the airline.
- Go to the Contact Us option.
- Now, choose the chat with us option.
- A new chat screen will appear where you can mention their details.
- Now, an executive will connect with you on chat.
Communicate with the Lufthansa Community Page
Lufthansa Airlines has a community page where you can mention any queries related to the airline. The continuous service team working on the community page will respond to the passengers and try to resolve their issues. You can even contact the executive with the help of the community page.
Frequently Asked Questions
You can contact the airline’s toll-free number according to their country. Therefore, the airline will help with any concerns you have, like flight booking, cancellation, complaints, etc. The numbers are mentioned on Lufthansa’s official website.
Lufthansa Airlines has a support team that provides complete assistance for any concern. There are handles for each social media platform, such as Facebook, Instagram, and Twitter. You can message and ask about any matter; a live agent will contact them soon.
To save time, you should be ready with a few details before calling the airline for any issue. However, you should have all documents regarding the booking on hand and must have a pen and paper to note anything required.
Lufthansa has a unique concept for communicating your issues and queries through a community page. When you land on the page, you can mention your concerns, and the support team will reply with a solution in the reply section.
Lufthansa Airlines allows you to add a feature or service by calling the airline, such as booking a flight, adding a pet, baggage allowance, selecting seats, or adding a wheelchair.
However, you can raise complaints via call, email, social media, or chat. When you directly call and connect with a live person, you get a solution as soon as possible, whereas it would take a few days through other modes.
