In situations when you cancel your flight, you require a refund of your flight. It is not possible to get a rebate for each ticket type. However, if you have tuckets on Hawaiian Airlines and need a refund, you can check the restrictions and allowances of the Hawaiian Airlines refund policy. Meanwhile, you can request Hawaiian Airlines for a refund from official handles. You can call our agents to find out about refund and cancellation issues.
What is Hawaiian Airlines Refund Policy?
Hawaiian Airlines will provide you with a refund when you request cancellation, according to your fare type. You can receive the refund in 7 to 15 business days. There are guidelines that you must know before applying for a refund.
Medical Emergencies or Death
When you cancel your flight because of an emergency or death in the immediate family, Hawaain Airlines will offer you a refund, and no additional charges will be applied. Meanwhile, you need to submit specific documents, such as a death certificate or medical records, may be required.
Military Order
When you are military personnel, Hawaiian Airlines will allow refunds for flight changes or cancellations due to military orders. Moreover, you must provide official documentation.
Types of Tickets on Hawaiian Airlines
You can book different tickets on Hawaiian Airlines, including refundable and non-refundable tickets. Thus, according to your ticket type, the refund policy determines whether you are eligible for a refund.
Refundable Tickets
Refundable tickets are more expensive, but you can cancel your booking and receive a refund with no extra fee.
- You get a full refund of the original form of payment.
- However, you can cancel your flight at any time before departure.
- Hawaiian Airlines offers you the option to buy refundable tickets directly through the website, app, or call center.
Non-Refundable Tickets
Non-refundable tickets are the most affordable but have a few restrictions. If you cancel a non-refundable ticket, Hawaiian Airlines does not provide a refund, but you might be offered a travel credit which is useful for future flights.
- Hawaiian Airlines does not give you a cash refund.
- When you receive a credit for the fare amount, a cancellation or change fee will be allowed.
- The travel credit is valid for 12 to 24 months from the date of issue of a booking.
Hawaiian Airlines 24-Hour Cancellation Policy
Hawaiian Airlines offers a 24-hour cancellation policy. If you cancel your booking, you will get a complete refund. The refund applies to all types of tickets, including non-refundables.
Different Ways to Apply for a Refund on Hawaiian Airlines
You want to know how you can request a refund from Hawaiian Airlines. However, you can go to the official website or call the helpline number. The maximum time for a Hawaiian Airlines refund is 7 to 15 business days.
Request for a Refund from the Manage My Booking Section
- To request a refund, you have to visit the official website of Hawaiian Airlines.
- And go to the manage my booking feature.
- Fill out your booking number and details.
- Once you retrieve the trip details, click on the Refund option.
- While canceling the ticket, you must fill out a refund form to process the refund if you are eligible.
- After that, your refund process will start, and you will receive the mail at your email address regarding the refund.
Get a Refund on a Phone Call
- However, call the helpline number to apply for a refund after cancellations.
- Follow the IVR instructions and press the Refund key option.
- After waiting a few minutes, the executive will connect the call, and you can request that they refund your ticket.
- Herein, you have to share your personal details and booking number.
- Once the agent checks your cancellation details, they will refund if you are eligible.
- You will receive the confirmation of your refund at your mail address.
Also Read: What are Hawaiian Airlines Baggage Restrictions
Do Hawaiian Airlines Offer Travel Credits?
Change Fees Waived
Hawaiian Airlines does not charge change fees for most tickets, including Main Cabin, Extra Comfort, and First Class fares. Meanwhile, you can apply to change your flight date, time, or destination without paying a fee.
Travel Credits
However, Hawaiian Airlines will not offer a cash refund if you cancel a non-refundable ticket. Instead, it will issue a travel voucher for future trips, valid for up to 24 months. These credits are non-transferable and can be used to book flights.
When will Hawaiian Airlines compensate for Flights?
Hawaiian Airlines may cancel your flight due to technical or natural issues. Hawaiian will book the next available flight to your destination in such cases. If you are uncomfortable boarding the next flight, you can request a refund. Hawaiian Airlines will refund you without charging any fee.
When your flight gets delayed by three or more hours, Hawaiian Airlines must pay compensation against the changes.
- Meanwhile, if the delay is more than 2 hours, you will receive compensation, including complimentary meals and accommodation, if the delay requires an overnight stay.
- Nevertheless, if the delay at the arrival destination exceeds two hours, you will receive compensation as credits or cash.
- If you want to cancel your flight and do not want to wait when the flight is delayed by at least 5 hours, you can request a refund.
Frequently Asked Questions
However, the refund depends on the fare type; if you have refundable tickets, you will get a refund. When you have a non-refundable ticket, you are not eligible to request a refund.
When you cancel your tickets, you can apply for a refund, depending on your fare type. And per the refund policy, if you have refundable tickets, you will receive the refund after deducting the cancellation fee.
You can request a refund after cancellation through the Manage My Booking section or by calling the assistance number. Moreover, to avoid waiting time, you can call us on our toll-free number.
Hawaiian Airlines will not provide refunds for a non-refundable ticket. Yet, if you cancel your tickets because of any medical emergency, military orders for you, or death of an immediate family member. You will receive a complete refund.
When you cancel and request a refund on Hawaiian Airlines, you will receive your refund amount within 7 to 15 business days to your original mode of payment.
